Webull Singapore Review - My First-Hand Experiences

Webull Singapore Promotions

Ending on 30/06/2023 15:59...

Birthday Promotion

1st Birthday
Celebrate Webull's Anniversary
with a TESLA MODEL 3

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Monthly Promotion

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FUND SGD100 & GET UP TO
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*Each share is valued between USD3-1000.

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Customer Reviews

Google Play Store

• 4.5 Stars 
• 434 Reviews
• 100K+ Downloads

Apple App Store

• 4.3 Stars
• 352 Reviews

Customer Supports

Based on my experiences, the FAQ and Virtual Assistant resolved most of my queries.

For instance, I tried to search whether forex is available to trade on Webull Singapore. I can't find any relevant FAQ, but Webull's Virtual Assistant was able to tell me the following:

"Currently, US-listed stocks, ETFs, options, index options, mutual funds and HK stocks can be traded on the Webull App."

I asked it again whether SG Market is available on Webull Singapore. It was unable to answer my queries, so it directed me to chat with a Customer Success Manager in the Webull Live Chat.

Even on a few occasions when no Customer Success Manager was available, it prompted me to Submit a Ticket.

I was able to get an answer within a few hours via the Messages in the app from a Webull's Customer Success Manager.

All my queries were able to solved in-app by Webull Live Chat or Ticket Submission. Hence, I still haven't faced any need to call the General Hotline or drop Webull Singapore an email.

In-App Help Centre

FAQ

Under Menu > Help Centre, you will see the Top 8 Most Frequent Asked Questions (FAQs).

You can also search for any query that you have with relevant keyword(s) for related FAQs.

Webull Live Chat

If there is no relevant FAQ found, cancel the search results and click on "Contact Us" to access the Webull Live Chat.

Webull's Virtual Assistant will try to answer your query first. If it could not answer your query, it will direct you to chat with a Webull's Client Success Manager.

Webull Live Chat with Client Success Manager is available during:

• Office Hours (9:00a.m-5:00p.m SGT)
• US Market Trading Hours (9:30 p.m-4:00 a.m SGT)

Submit Ticket

You will be prompt to Submit Ticket in the chat when Webull's Client Success Manager is not available.

General Hotline

If you prefer to talk to a Webull's Customer Success Manager on the phone, you can call the General Hotline at +65 6013 3322.

• Opens 24/5
• Monday, 09:00 SGT to Saturday, 08:00 SGT (during EDT) or 09:00 SGT (during EST)

Note: The general hotline will not be available when the US market is closed for the holidays.

Email

Lastly, you can drop Webull Singapore an email at clientservices@webull-sg.com.

Deposit

According to my personal experience, I managed to add my DBS Bank account successfully via eDDA request within my Webull Singapore App. However, a few deposits that I tried therefore via eDDA were all unsuccessful.

After submitting a ticket, a Webull's Customer Success Manager promptly found out that the eDDA Request Authorization Status was exactly expired. Hence, he advised me to deposit via FAST instead.

The deposit via FAST was processed and reflected quite speedily in my Webull Singapore account within slighly more than 5 min.

Methods and Processing Time

You can deposit funds into your Webull Singapore account via the following methods within their respective processing time:

5 - 10 minutes

• electronic Direct Debit Authorisation (eDDA)
• Fast and Secure Transfers (FAST)

1 - 3 business days

• Telegraphic Transfer (TT)

Note:

It may take more than the processing time stated above, if your deposit requires additional verification.

Pricing

Deposit Fees

Webull Singapore does not charge any deposit fees. 

However, you may incur administrative charges from your bank for deposits made via Telegraphic Transfer (TT).

Trading Fees

I tried to sell partially the fractional share given by Webull Singapore Welcome Rewards Promotion. The app showed me the following Estimated Transaction Fee for me to make an informed decision to proceed with my Sell Order.

Commission

$0.00 $0.50

Trading Activity Fee (FINRA)*

$0.01

SEC Fee**

$0.01

According to Webull Singapore Pricing,

* Trading Activity Fee (Sell Trades Only) charge by US Financial Industry Regulatory Authority (FINRA).

**SEC Fee is actually Regulatory Transaction Fee (Sell Trades Only) charge by US Securities and Exchange Commission (SEC).

US Stocks & ETFs

Commission

0^

0.025%

(Min. USD 0.50) 

Platform Fee

01

Note:

^For clients onboarded prior to 31/03/2023 15:59 SGT, 0 is a promotional rate and is valid till 30/09/2023 15:59 SGT.

^For new clients, the rate of 0 is valid for 183 days from the date of account approval.

1The rate of 0 is subject to change at our discretion and is valid until updated.

Fractional Shares

When I am trying to sell my Fractional Shares, I found out that 

1. I can only make Market Order for Fractional Shares trading.
2. I cannot buy/sell US Fractional Shares during US Extended Trading Hours (Premarket and After Hours Market).

After searching and reading the FAQ, I found out further that

1. Short Selling is also not supported for Fractional Shares trading.
2. USD 5 and up to 2 decimal places (0.01) is the minimum value and quantity of a Fractional Share trade.

Final Thoughts

The above were all my first-hand experiences with Webull Singapore so far. I will update this post once I have other experiences after trying out Options Trading, Withdrawal and etc.

FAQ

The FAQ doesn't answer my question. How do I contact someone in Webull for help?

How do I deposit funds into my account?

How long will it take for my deposits to be processed?

Are there any deposit fees?

How do I trade Fractional Shares?

References

Webull Singapore Pricing

Updated on 

30th June 2023